Multi-national companies need not restrict their options and allow many customer service functions and jobs to be performed solely in their home countries. A number of key company services, more importantly customer relations tasks and services can be outsourced to other countries, provided that these multi-national companies can find a viable and an excellent BPO provider. One such country that can prove its mettle when it comes to these services is the Philippines.

For years now, the country has been competing with other countries like India in cornering outsourcing contracts. And the good news is that the country is competing well thanks to the many factors that help the Philippines maintain its comparative edge against other leading BPO providers like India. Here is a listing of the country’s strengths and in what sectors can the Philippines truly prove its mettle.

• · Low Infrastructure Costs. Here is one area where the country can show its edge. Office spaces and real estate properties in the country are minimal if you compare the prices to US real estate prices. Real estate prices in Metropolitan Manila are considered low if compared to other international markets. But if the prices in greater Manila still sting the budget, provincial locations are great choices as well. Real estate prices are significantly lower, like Subic, Cebu and Southern Luzon.
• · Government support is evident. One notable government move is to support 100,000 Filipinos thru scholarships. These scholarships will ensure that there will be a continuing pool for contact centers and BPO centers.
• · American-honed work culture. Since the country has been under American rule for many years, the workforce has assimilated some of the American culture, thus allowing the workforce to know and understand where their American customers are coming from.
• · The literate workforce. Companies that will look at the opportunities that can be provided by the Philippines will benefit from the Philippine’s high quality knowledge workers. The Philippines is the second largest English-speaking country and the country also boasts 94 percent literacy rate. Data suggests that more Philippine students are enrolled in the universities than in most European countries. This suggests the quality of education and the motivation of the students.

More importantly the, the Philippines and the country’s BPO providers is your ideal choice to handle your company’s outsourcing needs because of the ethics of the Filipino employees. Filipino employees can be the best workers as most of the Filipinos have Catholic upbringing. Their innate morals and ethics due to their beliefs manifests well in the workforces’ work functions. The Filipino workforce is known for being patient and accommodating thus making the Filipino workforce an excellent choice for your outsourcing needs.